Last Updated: July 2026
Welcome to Call Global System and Solution Pvt. Ltd. ("CGS247", "Company", "we", "our", or "us"). These Terms & Conditions govern your access to and use of our website, products, platforms, and communication services, including but not limited to Voice Solutions, SIP Trunking, DID Numbers, Toll-Free Numbers, SMS Services, WhatsApp Business Messaging, Contact Center Solutions, Cloud Communication Services, and related offerings.
By accessing our website or using any of our services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please discontinue the use of our services immediately.
1. Company Information
Call Global System and Solution Pvt. Ltd. (CGS247) is a telecom and communication solutions provider offering communication services to businesses, enterprises, BPOs, KPOs, contact centers, and organizations worldwide.
Our services are provided in accordance with applicable laws, regulations, and guidelines issued by relevant telecommunications authorities, including the Department of Telecommunications (DoT), India, where applicable.
2. Services
CGS247 provides various communication and telecom-related services, including:
- International Voice Termination & Origination
- SIP Trunking Services
- Global DID Numbers
- Toll-Free Numbers Worldwide
- Wholesale Voice Services
- STIR/SHAKEN Compliant Voice Routes
- Contact Center Solutions
- Predictive Dialer Solutions
- Auto Dialer & Click-to-Call
- Cloud Contact Center Platform
- IVR & Call Recording Solutions
- CRM Integration
- Bulk SMS Services
- OTP SMS Solutions
- Promotional & Transactional SMS
- WhatsApp Business Messaging
- WhatsApp API Integration
- Voice API Solutions
- Enterprise Telephony Solutions
- Unified Communication Services
- Customer Engagement Solutions
- Lead Generation Communication Services
The availability of specific services may vary by country, region, regulatory requirements, and network availability.
3. User Responsibilities
Users agree to:
- Provide accurate and complete information during registration and onboarding.
- Use services only for lawful business purposes.
- Comply with all applicable telecommunications, data protection, privacy, and anti-spam regulations.
- Maintain the confidentiality of account credentials and access information.
- Immediately notify CGS247 of any unauthorized account activity.
Users are solely responsible for all activities conducted through their accounts.
4. Prohibited Activities
Users shall not use our services for:
- Illegal, fraudulent, deceptive, or unauthorized activities.
- Robocalling, spoofing, phishing, or scam-related communications.
- Sending unsolicited bulk messages in violation of applicable laws.
- Transmission of malware, viruses, or harmful content.
- Harassment, abuse, threats, or unlawful communication.
- Distribution of misleading, offensive, or illegal content.
- Circumventing telecom regulations or carrier policies.
CGS247 reserves the right to suspend or terminate services immediately upon detecting prohibited activities.
5. Service Availability
While CGS247 strives to provide reliable and uninterrupted services, we do not guarantee:
- Continuous availability of services.
- Error-free operation.
- Uninterrupted network connectivity.
- Availability of third-party carrier networks.
Service interruptions may occur due to maintenance, technical issues, carrier outages, force majeure events, or circumstances beyond our reasonable control.
6. Regulatory Compliance
Customers are responsible for ensuring compliance with all applicable local, national, and international regulations related to telecommunications, messaging, customer communications, and data privacy.
Certain services may require additional approvals, documentation, or regulatory verification before activation.
7. Messaging Compliance
For SMS and WhatsApp-related services, customers agree to:
- Obtain necessary user consent before sending communications.
- Comply with anti-spam regulations and messaging policies.
- Maintain records of customer opt-ins where required.
- Honor customer opt-out requests promptly.
CGS247 is not responsible for penalties or liabilities resulting from customer non-compliance.
8. Billing and Payments
- All services are subject to applicable charges and agreed pricing.
- Invoices must be paid within the specified payment terms.
- Late payments may result in service suspension or termination.
- Taxes, duties, and regulatory fees shall be the responsibility of the customer unless otherwise stated.
- CGS247 reserves the right to revise pricing with prior notice where applicable.
9. Intellectual Property
All content, trademarks, logos, service names, graphics, software, and website materials are the property of CGS247 or its licensors.
Users may not copy, reproduce, distribute, modify, or exploit any materials without prior written permission from the Company.
10. Confidentiality
Both parties agree to maintain the confidentiality of proprietary, technical, financial, and business information shared during the course of service delivery.
Confidential information shall not be disclosed to third parties except as required by law or with prior written consent.
11. Limitation of Liability
To the maximum extent permitted by law, CGS247 shall not be liable for:
- Indirect, incidental, consequential, or special damages.
- Loss of profits, revenue, business opportunities, or goodwill.
- Service interruptions caused by third-party carriers or network providers.
- Delays resulting from technical failures, regulatory actions, or force majeure events.
The total liability of CGS247 shall not exceed the amount paid by the customer for the affected service during the preceding billing period.
12. Indemnification
Customers agree to indemnify and hold harmless CGS247, its directors, employees, affiliates, partners, and representatives from any claims, liabilities, damages, losses, costs, or expenses arising from:
- Misuse of services.
- Violation of these Terms & Conditions.
- Breach of applicable laws or regulations.
- Unauthorized communications or messaging activities.
13. Suspension and Termination
CGS247 reserves the right to suspend, restrict, or terminate services without prior notice if:
- The customer violates these Terms & Conditions.
- Regulatory or legal requirements mandate suspension.
- Fraudulent or suspicious activities are detected.
- Payments remain overdue.
Termination shall not relieve customers of any outstanding payment obligations.
14. Privacy and Data Protection
CGS247 is committed to protecting customer information and handling data responsibly.
The collection, processing, and use of personal information are governed by our Privacy Policy and applicable data protection laws.
15. Force Majeure
CGS247 shall not be liable for delays or failures resulting from circumstances beyond reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, internet failures, telecommunications outages, or other force majeure events.
16. Amendments
CGS247 reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on our website and become effective upon posting.
Continued use of our services constitutes acceptance of any revised Terms & Conditions.
17. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India.
18. Contact Information
For questions regarding these Terms & Conditions or our services, please contact:
Call Global System and Solution Pvt. Ltd. (CGS247)
Email: info@cgs247.comWebsite: www.cgs247.com
Our support team is available to assist with service-related inquiries, compliance questions, and account support requests.